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ING’s CEO Ralph Hamers presented a Bank strategy update on 31 March 2014.
The strategy was presented to analysts, investors, the media and employees at an Investor Day in Amsterdam, the Netherlands. It is effective as of Monday, 31 March 2014. The strategy update is presented following ING reaching the final stage of its restructuring programme, with its divestment programme and repayment of the Dutch State almost complete. The reason for a renewed strategy is the necessity for banks such as ING to re-think their business models and to assess where they can compete effectively. In this new landscape, we need to be agile towards change, to ensure a sustainable, competitive franchise in light of changing customer demands, technology and regulation. The strategy starts with clarifying ING’s purpose: empowering people to stay a step ahead in life and in business. This is a purpose that builds on the fundamental belief that all sustainable progress is driven by people with the imagination and determination to improve their future and the futures of those around them.